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Whether you have a question about a piece, need help with sizing, or want to know about an order — we're here. Reach out directly or use the form below.
Orders & Returns
Order Support
For questions about an existing order, tracking, returns or exchanges — mention your order number and we'll get back to you quickly.
hello@nuvarajewellery.com Response within 1–2 business daysGeneral Enquiries
Questions & Support
For questions about a specific piece, help with sizing, or anything else before placing your order — no question is too small.
hello@nuvarajewellery.com No question is too smallResponse Times
When to expect us
We respond to all enquiries within 1–2 business days. For urgent wholesale requests, please state this clearly in your message and we will prioritise accordingly.
Fill in the form below and we'll get back to you directly. Selecting an enquiry type helps us respond with the right information faster.
Message received.
Thank you for reaching out. We'll be in touch within 1–2 business days.
Quick Answers
Common questions
How long does delivery take?
Orders are dispatched within 1–3 business days. Delivery time depends on your location — EU orders typically arrive in 3–7 days, international within 7–14 days.
Do you ship internationally?
Yes. Nuvaraships worldwide. All orders include tracking, and shipping costs are calculated at the time of order confirmation.
Do you offer free shipping?
Yes — free worldwide shipping is included on all orders over €75. Orders below this threshold have a flat shipping fee calculated at checkout.
How long does dispatch take?
Orders are carefully prepared before dispatch. Once shipped, tracking information is sent to you by email immediately.
Can I return or exchange a piece?
Yes — returns are accepted within 14 days of delivery for unworn, undamaged items in original packaging. Contact us to start the process.
What payment methods do you accept?
We accept all major credit and debit cards. Full payment is required prior to dispatch.